Payment and Shipping
We offer great discounts on shipping. You only pay the full shipping fee on the highest shipping cost of your items, and half price shipping on all additional items. (However, extremely heavy items like engines, short block kits, etc. ship at full price.) If you are unable to contact us by email, please give us a call at 423-722-5152.
Sales and Customer Service hours of operation are 8am-7pm Weekdays & 10am-3pm Saturday (Eastern time zone). We will answer your email within the one business day in most cases.
You can email us anytime, please include details and attache photos if necessary. You can also call the Tech line between 11am-7pm Weekdays (Eastern time zone).
Expedited shipping is available upon request for an additional fee. Please contact us at 423-722-5152 for rates.
FedEx is our primary shipper. We are unable to ship to APO/FPO addresses. Help us ship your order promptly by including your physical address at checkout. If your order MUST be shipped to a PO BOX, please contact us by phone. Additional charges may apply.
Estimated delivery times:
FedEx Home Delivery delivers Tuesday - Saturday. If a package leaves here on a Thursday, and you are in a 2 day delivery zone, your package will deliver to you on Saturday. If you are in a 3 day zone, and your package leaves on a Thursday, you will not receive it until Tuesday.
Hawaii and Alaska have a 6+ day estimated delivery time.
If shipping outside of the US, please give us a call or email us for quotes. The half price shipping on all additional items also only applies to items that are being shipped in the 48 continental United States. If you have any questions, you may give a call at 423-722-5152
If an item needs to be returned for ANY REASON, the customer MUST CALL FOR AN AUTHORIZATION from us. The item must be LABELED CORRECTLY and include a copy of the ORIGINAL RECEIPT inside the package. It is preferable that you use the original package that the product was received in. You MUST label the OUTSIDE of the package with the ATTN to representative that gave authorization written in BIG BOLD LETTERS on the OUTSIDE of the package AND on the receipt inside the package. You must also explain in writing what the problem is with the item.
If the item comes back to us UNLABELED and/or NO RECEIPT inside the box, the return WILL NOT BE PROCESSED.
If the item is unclaimed for more that 7 days, the returned item will be marked return to sender if allowed by carrier. If return to sender is not allowed by carrier, the item WILL BE DISCARDED.
We are NOT RESPONSIBLE for any returns received that are not properly authorized and labeled correctly.
Please call for authorization 423-722-5152. If the item is defective, we will pay the shipping in both directions for up to 30 days. Beyond 30 days you will be required to pay the shipping to send the product to us. We will always pay the shipping to return the replacement item to you.
We are not responsible for collateral damage caused by the use of this product.