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RETURN POLICY
Should a problem occur, please contact us. If a return is necessary, please contact us for an RGA number and return authorization. The RGA number must be included on the return label. If an item is returned without an RGA number, it will not be processed. A full description of what the problem is needs to be included with any returned product with your contact info, and proof of purchase. Even though you may have explained the problem to us, and been granted permission to return the product, we must have a written explanation and a contact number included with the product. It is also recommended that you include the name of the person from our company that you have been in contact with. You must send the item back to us in a trackable manner (USPS Priority Mail, FedEx, etc.) and keep the tracking info of the returned product. Please give ample time for returns to be processed. Following these guidelines will make the return process work as it should.
PAYMENT AND SHIPPING DETAILS.
We offer great discounts on shipping. You only pay the full shipping fee on the highest shipping cost of your items, and HALF PRICE shipping on all additional items. Few offer discounts on shipping such as this. Our checkout system will automatically calculate your shipping discount at the time of final payment, providing you consolidate your payment.
You may receive a verification and tracking number shortly after purchase, but this does not necessarily mean that your product has shipped. It would be fair to say that 98% of products will be going out the day the shipping label is issued. On occasion, the product may not ship out until the next day after the label has been issued. Most products purchased late in the day will not be shipped until the next day.
If you checkout and start over, the auto calculator will not recognize the multiple purchases, and there will be no shipping discount.
UPS is our primary shipper. We are unable to ship to APO/FPO addresses or PO Boxes. Help us ship your order promptly by including your physical address at checkout. Below is a map representing the estimated delivery time to get to you from our location.
Delivery times may vary, especially during peak periods.
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UPS delivers Monday – Friday, except for national holidays. If a package leaves here on a Thursday, and you are in a 2 day delivery zone, your package will deliver to you on Monday. Expedited shipping is available upon request for an additional fee. Please contact us for rates. The estimated shipping time is usually as the map shows, but many factors can delay this.
Alaska is in a 3-day ship zone, Hawaii is in a 6-day ship zone, and Puerto Rico is in a 4-day ship zone. Additional fees will apply to shipments to these areas, as noted below.
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The shipping quoted in this ad is only for the 48 continental United States. If shipping to anywhere else, please contact us. The half price shipping on all additional items also only applies to items that are being shipped in the 48 continental United States.
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